Refund Policy
Clear rules for subscription refunds and cancellations.
01Try before you pay
Every plan starts with a 14-day free trial, so you can check the Service with your own leads, rates and team before paying anything.
02Monthly plans
Monthly subscriptions can be cancelled at any time and stay active until the end of the paid month. Partial months are not refunded.
03Yearly plans
If you cancel a yearly plan within 30 days of the first payment, we refund the full amount. After 30 days, the plan stays active until the end of the paid year and is not refunded.
04Removing users
If you remove users mid-cycle, the lower user count applies from the next billing period. Unused time for removed users is not refunded.
05Add-ons and pass-through charges
- Assisted data migration is refundable in full until work begins.
- WhatsApp platform charges already incurred are not refundable, as they are paid to the platform.
06Billing errors
If you were charged in error, such as a duplicate charge, tell us within 60 days and we will refund the incorrect amount in full.
07Travel bookings are separate
This policy covers subscriptions to the Service only. Refunds for trips, hotels, flights or other travel services are between the travel agency and its customer, under that agency's own terms.
08How to request a refund
Send a request through the contact page with your agency name and the email used for billing. Approved refunds are returned to the original payment method within 7 to 10 business days.