01
Four doors, one inbox
WhatsApp chats, website enquiry forms, phone calls logged by an agent and counter walk-ins all become the same kind of lead. Repeat numbers merge into the existing traveler instead of creating a duplicate.
NOW AT: LEAD INBOXFLIGHT TP 101GATE A1
LEAD INBOX
Lead Inbox
Every enquiry lands with an owner and a follow-up time.
WhatsApp messages, website forms, logged calls and walk-ins arrive in one Lead Inbox. Each one is assigned, timed and tracked until it books, or until you record why it was lost.
- 09:12WHATSAPPGOA · 5N · 4 PAXASSIGNED
- 09:40WEB FORMDUBAI · 4N · 2 PAXNEW
- 10:05CALL LOGGEDKERALA · 6N · 2 PAXFOLLOW-UP 16:00
- 10:30WALK-INSINGAPORE · 5N · 3 PAXQUOTE DUE
- 11:02WHATSAPPMANALI · 4N · 6 PAXLOST · PRICE
GATE A1 · On screen
See it the way your team will.
Unassigned and overdue leads surface first, so nothing sits in a personal phone.
Today's arrivals
All sourcesUnassigned 2Follow-up due 5My leads
| Lead | Source | Trip | Owner | Next follow-up | Stage |
|---|---|---|---|---|---|
| Rao family | Goa · 5N · 4 pax | AR | Today 16:00 | Quote sent | |
| S. Mehta | Website | Dubai · 4N · 2 pax | KP | Today 12:30 | Drafting |
| N. Kulkarni | Call | Kerala · 6N · 2 pax | AR | Tomorrow 10:00 | Contacted |
| J. Thomas | Walk-in | Singapore · 5N · 3 pax | Unassigned | Overdue 40m | New |
| Bhatia group | Manali · 4N · 6 pax | VS | Closed | Lost · price | |
| Sharma couple | Website | Bali · 6N · 2 pax | KP | Closed | Booked |
Capabilities
What Lead Inbox handles.
02
Assignment rules
Route leads by destination, source, branch or round robin. Domestic hill-station enquiries can go to one desk and international honeymoon enquiries to another, automatically.
03
A follow-up time on every lead
A lead cannot be saved without a next follow-up time. When that time passes without action, the lead turns red on the agent's board and on the manager's.
04
Follow-ups that send themselves
Set a WhatsApp or email message to go out a fixed number of hours after a quote. If the customer replies, the sequence stops and the agent is notified.
05
Lost-reason tracking
Close a lead as lost with a reason: price, dates changed, booked elsewhere, no response or visa concerns. Reports show which destinations and sources lose most, and why.
06
One timeline per traveler
Every message, call note, quote version and payment sits on a single timeline, so whoever picks up the lead next knows exactly where it stands.
Route map
The route of a lead
- ARRIVE
Enquiry lands
From WhatsApp, the website form, a logged call or a walk-in.
- ASSIGN
Owner set
Rules pick the right agent or desk within seconds.
- FOLLOW
Timed follow-up
Reminders and automatic messages keep it moving.
- QUOTE
Quote sent
Trip Builder drafts the plan and the costing.
- CLOSE
Booked or lost
Booked moves to the Booking Desk. Lost keeps its reason.
Passenger manifest
What a lead record holds
Enough to quote without calling the traveler back for basics.
See which fare class includes it- TRAVELER
- Name, mobile, email, city, preferred language
- TRIP
- Destination, fixed or flexible dates, number of nights
- PASSENGERS
- Adults, children with ages, infants, room sharing
- BUDGET
- Range per person or for the whole trip
- SOURCE
- Channel, campaign or referring sub-agent
- OWNERSHIP
- Agent, branch and the next follow-up time
- OUTCOME
- Stage, booking link or lost reason
Information desk
Common questions about Lead Inbox.
Q01Can we bring our existing leads from Excel?
A
Yes. Upload a CSV or Excel file, match your columns to lead fields once, and choose owners during import. Follow-up dates in your sheet carry over.
Q02Does it work with our WhatsApp Business number?
A
Yes. Messages are sent and received through the official WhatsApp Business Platform using your agency's own number, so customers keep talking to the number they already know.
Q03What happens when an agent goes on leave?
A
Reassign their open leads in bulk. Follow-up times move with the leads, and the new owner sees the full history.
Q04Who can see which leads?
A
Roles decide it. Agents see their own leads, branch managers see their branch, and owners see everything across branches.
BOARDING PASS · TEST FLIGHTTP 014
Your agency is next on the board.
FROMSpreadsheets and chats
TOOne board
DURATION14 DAYS
FARE$0.00
- Import leads and supplier rates from Excel
- Draft your first AI itinerary on day one
- Bring your whole team into the trial